FAQ

Long-term car rental means using a vehicle for a fixed monthly fee for a specific duration (typically 12 months or more).

It offers economic and operational benefits for both companies and individuals. Learn more: What is Long-Term Car Rental?

Yes, individuals can also benefit from long-term car rental for a minimum of 12 months.

Although tax benefits are not available for individuals, fixed pricing helps protect against price fluctuations. For more information, please contact our customer representative.

The vehicle configurations on our website may vary based on stock availability.

However, the basic package and fuel type are guaranteed. Visual differences may occur

In corporate rentals, only insured employees of the company can use the vehicle.
For individual rentals, only the drivers listed in the agreement can use the car.

To schedule a vehicle inspection, please call our call center at 444 0 996.
You’ll receive an authorization and be directed to TÜV for inspection. No payment is required from the user.

At the end of the rental period, the right of first refusal for vehicle purchase is given to the renting company or individual.

"If you want to apply your company logo to the vehicle, contact your customer consultant during the order process.

Avis can apply the logo, and the cost will be invoiced to the customer.If you want to apply your company logo to the vehicle, contact your customer consultant during the order process.

Avis can apply the logo, and the cost will be invoiced to the customer."

To add an additional driver to the rental contract, you must notify Avis Fleet.
Age and driver’s license duration requirements apply to additional drivers.

"Mini repair services are available within certain limits and without quantity restrictions.

In single-party accidents, police and alcohol reports are mandatory; otherwise, the costs will be charged to the customer. For two-party accidents, there is no charge if all reports are complete (except for special cases like alcohol)."

If someone not listed in the contract drives the vehicle, all risks are the renter’s responsibility.

"Yes, you can travel outside the city with the rented vehicle.
Please consult our customer representative to learn about distance limits and potential additional fees."

"Young driver" status applies to those over 22 years old with at least 1 year of driving experience.

"Traffic violations committed with the rental vehicle are reported to KABIS (Rental Vehicle Notification System) and transmitted to the registered taxpayer. If HGS (toll) is managed by us, charges and penalties are billed to the customer via Otokoç."

After approving the rental offer, you must complete documentation and deposit procedures with your consultant.

Yes, additional services like GPS tracking or Otobil can be integrated into the vehicle upon request.
For more details, please contact our representative.

With our e-Branch function, you can access vehicle details, invoices, HGS, and more.

"Please arrive at the designated time and date for vehicle delivery.
Notify us in advance if there are any delays or changes."

Vehicle delivery is carried out at locations designated by Otokoç Otomotiv.

"Damage within declaration limits is covered under rental agreement terms.
However, incomplete documents or alcohol involvement will result in full responsibility being on the renter."

After completing the online rental, the consultant will guide you through the rest of the process and ensure delivery.

A valid driver’s license for at least 1 year is required to rent a vehicle.

Yes, rentals are subject to mileage limits. For details, contact our customer representative.

Chauffeur service is currently not available.

DBS coefficient is shared during the contract phase.

Half of the stamp tax is paid by the renter.

If the vehicle is not returned to an Avis Fleet drop-off location, a drop-off fee applies. The fee varies by return location.

Payments for businesses are collected through DBS (Direct Debit System); for individuals, KDS (Credit Payment System) is used.

Cash payments are not accepted at Avis Fleet.

If a vehicle has a chronic technical issue, a replacement vehicle may be provided with SSH approval.

You can return the vehicle at locations specified by Otokoç. For more information, please contact our representative.

If tire storage was not purchased, the vehicle must be returned with both sets of seasonal tires.

Yes, you can return the vehicle before the contract ends. However, early return fees may apply depending on the terms.

Vehicle returns are assessed according to TOKKDER (Turkish Car Rental Companies Association) standards. Excessive wear and damage beyond standard use will be invoiced.

"When the rental period ends, the contract terminates automatically. If it is terminated unilaterally, early return penalties may apply."

"Vehicles at the end of rental are thoroughly inspected. Wear and damages are evaluated before being processed for sale."

Full Support Service includes comprehensive assistance such as maintenance, roadside help, damage management, and replacement vehicles throughout the rental period. Learn more: Full Support Line

"For warranty-covered services or tire changes, call our center at 444 0 996. You will be directed to the nearest authorized service."

For seasonal tire change, call 444 0 996 to book an appointment and get service point details.

In case of vehicle breakdown, call 444 0 996 to report the issue and schedule service.